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Virtual Intelligence | VQ Knowledge and Strategy Forum 2012Welcome to the future of legal service on 14 November 2012 in Stockholm This year VQ and Regi combine their annual events VQ Knowledge an…0
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#VQForum trending on Twitter …..
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Amazing! #VQForum top trending Twitter hash tag globally today! Thank you all tweeters and live bloggers for your… http://fb.me/CCfvQsxy -
#VQForum now top trending Twitter hash tag globally – #legalit now more popular than #Christmas or #Rhianna -
Follow live tweeting tomorrow of SOLD OUT legal strategy event #VQForum with @HackettInHouse @ChristianUncut @ChrisBullEdge @dmfitch
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Memories of the day
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“Thought leader experts” is what we need to be – Annette Magnusson – #VQForum -
Wrapping up at #VQForum – there is a need to change – and in order to do it we have to have “the right people on the bus”
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Quote of the day from @oestring at #VQForum “If I see a lawyer with a dictataphone on his desk, I’m not going to hire him.” #legalit
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Real strategy lies not in figurg out what to do, but in devisg ways to ensure that we do more of what we should do. David Maister #VQForum -
ANNETTE MAGNUSSON, Secretary General of the Arbitration Institute of the Stockholm Chamber of Commerce, opens the conference.
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Annette Magnusson, SCC starts off #VQForum with keynote & talks about „the perfect storm“ that legal businesses are facing
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Thank you @AnnetteMagnusso for a perfect intro of the perfect storm facing legal business at #VQForum
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Keynote by SUSAN HACKETT
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Fantastic keynote by @HackettInHouse at #VQForum -
listening to extremely interesting presentation by @HackettInHouse at #VQForum: law firm business model fits lawyers not clients
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Susan Hackett on “The Urgent vs. The Important”: Urgent = short term fees & costs; Important = long term value & results #VQForum -
The challenge – develop the strategy for change – leverage firm knowledge to implement it – Susan Hackett #VQForum
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85% of partners think clients love them but only 35% of clients would recommend them – Susan Hackett #VQForum
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Lawyer compensation based on lawyer activity not client results – Susan Hackett #VQForum
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A new norm emerging – the economics of law firm practice – Susan Hackett #VQForum
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#VQForum Law firms need to be partnering with their business clients in the New Normal – good point made by@HackettInHouse
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Law firms have to be lowering cost, improving predictability and control – Susan Hackett #VQForum
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Need to look at shifting the work internally (or externally) based on value – Susan Hackett #VQForum
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Still a real challenge unbundling the work to identify who should be performing different tasks – Susan Hackett #VQForum
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Important for firms to think long, act incrementally and take the lead – Susan Hackett #VQForum
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Great keynote by @HackettInHouse – “Lawyers will realise that technology is the best tool they’ve got!” #VQForum
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VD-bloggens realtidsrapportering från VQ Forum: http://www.vd-blogg.se/the-new-normal-susan-hackett http://fb.me/2kR9JqYo1
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Artikel från VQ Forum med huvudtalaren Susan Hacketts budskap om advokaternas nya verklighet:… http://fb.me/1N2qgs09o
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CHARLES CHRISTIAN, CEO and Editor-In-Chief of Legal Technology, talks about the “more for less challenge”
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Now the “more for less challenge” by @ChristianUncut – technology is a tool for implementing a strategy…NOT the strategy itself! #VQForum
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@ChristianUncut #VQForum: the failure of most systems isn’t a failure of tech, but of poor implementation or inconsistent adoptn
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@ChristianUncut #VQForum: P-C-P-C T … People, Culture, Process, Change, Then Technology: if you do it the opp way, you’ll fail.
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Look at your organisations people, culture, process and change before you get to technology – Charles Christian #VQForum
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Agree with @ChristianUncut that buying IT is not a strategy. We have to understand requirements and problems we’re trying to solve #VQForum
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@ChristianUncut #VQForum: again, understanding work flow & process, as well as the result you wish to drive, is what stymies most lawyers.
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Deconstructing legal service is important (a practical point is that lawyers find that analysis difficult to do) #VQForum
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.@ChristianUncut “Let’s talk about socks”…. law is all about business – pricing & branding. know your market! #VQForum
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@christianuncut – if you can do a 6 hour job in 2 hours, do you bill for 2 hours or bill for the 6 hour value? #VQForum #legalit -
@ChristianUncut #VQForum: he’s right – savings in greater lawyer efficiency are not just monetary: there’s value in going home for dinner.
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@ChristianUncut #VQForum: knowledge management suffers from title soup – the job is defined and rolles performed differently at many firms
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@ChristianUncut #VQForum: lawyers have such a poor grasp of the finances of their practices that they can’t value their work’s worth
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@ChristianUncut at #VQForum : a good case management system is also a risk & KM management system!
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Thank you @ChristianUncut for a great overview of “more for less” legal tech challenges – buying an IT system is not a Strategy at #VQForum
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Kort sammandrag av Charles Christians föredrag på #vqforum http://bit.ly/SneinS -
a few panels on the “more for less challenge” …
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Anne-Marie Ovin – CIO of Vinge: introduced by Christian as having said that “CIO” at a large law firm stands for Career Is Over #VQForum
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Eric Hunter- #VQForum – sharing the challenges of integrating SocMed in firms: it’s not all a fairy tale marriage: lots of challenges
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Eric Hunter- #VQForum: Mining big data is evolvg art form: even if you can tie the info together, you still have to know how to use it.
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Eric Hunter- #VQForum – Astonishing efficiency increases happen when people adopt (organically) the colloboration of shared circles
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Eric Hunter- #VQForum: Facebook was an interestg excptn to rule: the technology came before the users defined need
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@ #VQForum: Erick Hunter: using SocMed w/in firms to drive collaboration, marketg, better workflows by understndg big data/behaviors
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Thank you @thelihunter for an inspiring presentation on the huge efficiency gaines with social platforms plus challenges at #VQForum
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#VQForum – selling more for less: conclusions … KM is virtual so it can be used by any team at any time – draws people together.
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CHRIS BULL, Edge International, & DAVID FITCH, Director of Knowledge Management at Latham & Watkins LLP, on legal market trends
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Now @ChrisBullEdge on Need for change – lawyers are expected to give same type of service as other businesses #VQForum
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@ChrisBullEdge #VQForum: The legal product / package – not an issue of commoditization, but of capturing a distinguishing trait of the firm
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@ChrisBullEdge #VQForum: it is much easier to deliver legal services same-day than it is to deliver a TV same-day from an online order.
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“Branding is essential” Chris Bull on how to succeed in the changing legal industry #vqforum
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Chris Bull at #VQForum – the Quality Solicitors (UK) ad theme music made the iTunes Top 50 – audience laughs
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Chris Bull at #VQForum – the New Normal for law firms is everyone else’s Old Normal
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“It’s nice to be special. But it’s not nice to be ‘special’ in the wrong way. ” Chris Bull about the changing legal market. #vqforum
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Lawyers “less special” these days – factors including sustained downturn, technology and social change – Chris Bull #VQForum
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@ChrisBullEdge #VQForum: it’s only a “New Normal” to the legal profession … it’s standd business practice for everyone else.
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Sammanfattning av Chris Bulls presentation på #vqforum http://bit.ly/SMg7v8
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DAVID FITCH, Director of Knowledge Management at Latham & Watkins LLP
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@dmfitch #VQForum: We can argue about what’s good for you vs me, but we can’t hide from the fact that we all have to change.
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@dmfitch #VQForum: 5 KM buildg blocks: current awareness, capturing work product, standardizing, guidance how-tos, training to task.
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@dmfitch #VQForum: KM allows firms to deliver better pricing without compromising on quality.
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@dmfitch #VQForum: KM can help all the rotating economic factors in today’s firms: profitability, leverage, prices/rates, staffing …
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CARL ÖSTRING, General Counsel at Traction
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Oestring: also recommends lawyers read ‘From Good To Great’ Jim Collins – dominate your niche #VQForum -
#vqforum if you are going to survive as a company find ‘your hedgehog’ strive to dominate your niche. -
Carl Ostring on pricing: price is based only in part on cost, and partly on what the thing is worth and what people will pay. #VQForum
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Carl Ostring, CLO of Traction, recommends reading “The Undercover Economist” (Tim Harford) about what stuff really costs. #VQForum
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Martin Salomon on Regi’s survey 2012 – Årets advokatbyrå
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GCs still find it difficult to keep updated on relevant legal issues – opportunity for firms to help here – Regi – Martin Salomon #VQForum
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Nutshell – significant opportunity to serve BETWEEN transactions by staying in contact and following up – Regi – Martin Salomon #VQForum
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#vqforum start small with follow ups with clients as your lawyers need to be trained in handling this. – salomon
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Proactively create opportunities to meet and present lawyers who are good and suitable for the client – Regi – Martin Salomon #VQForum
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Be part of the client’s strategies and business, have more conversations and follow-up – Regi – Martin Salomon #VQForum
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#VQForum – Martin Salomon/Regi offers the survey #s: do the numbers collected cross market mean as much as the numbers collected by you?
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Client satisfaction is higher for boutique firms. #VQforum
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Law firms have some way to go to demonstrate delivery of price worthy services – Regi – Martin Salomon #VQForum
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Sammanställning av höjdpunkter från Martin Salomons dragning på #VQforum http://bit.ly/TJ7C5b
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Panel with SUSAN HACKETT, CHRIS BULL & DAVID FITCH
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#VQForum Panel discussion on client care & client-law firm relationship. Encouraged: follow up between meetings/transanctions! Be proactive
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#vqforum @chrisbulledge says clients said ‘ I wish I knew you did this type of work’ after the client went to firm down the road.
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What should clients choose – the lawyer or the firm? @HackettInHouse – “Should be focused on the firm-firm who delivers service” #VQForum
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I choose persons, not firms. / Carl Östring #VQforum
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David Fitch – if you add value to a CC thru an education seminar then you are adding real value #VQForum
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Thank you VQ & Regi for a fantastic conference!
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Tack @forsandree för fantastisk realtidsrapportering från #VQForum på VD-bloggen http://www.vd-blogg.se/
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Tack @VQab för bra konferens! #VQforum
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#VQForum Fantastic speakers at today’s conference and a privilege to be part of the team. Thank you Ann & Helena. -
Thank you @HackettInHouse @dmfitch @JohnGrimley @iinek @pamstorr @forsandree for insightful comments from #VQForum Top trending globally!
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Thank you @netlawmedia @janeitlegal @lawtechfutures @ChristianUncut for excellent coverage of #VQForum – top trending tweet globally today!
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VQ Forum was an awesome success. Keynote speaker Susan Hackett
@HackettInHouse was brilliant #vqforum -
Ikväll delar vi ut pris till årets advokatbyrå. Grattis till Magnusson Advokatbyrå och Danowsky & Partners! #VQforum http://pic.twitter.com/bjwaZTEl
VQ Knowledge and Strategy Forum 2012
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